Privacy Policy

The data controller for personal information collected through this website is:

We collect only the personal data you voluntarily provide to us through the contact form on this website. This may include:

• Full name — to address you correctly
• Email address — to respond to your enquiry
• Mobile number — for appointment confirmation and callbacks
• Consultation type — to route your request appropriately
• Message content — to understand your enquiry or symptoms

We do not collect sensitive personal data such as detailed medical history, government ID numbers, financial information, or biometric data through this website. Any medical information shared in the optional message field is treated with strict confidentiality.

Your personal data is used solely for the following purposes:

• To respond to your appointment request or general enquiry
• To confirm, reschedule, or cancel appointments
• To provide you with pre-appointment instructions or information

We do not use your data for unsolicited marketing, promotional campaigns, or automated profiling.

When you submit the contact form, your information is transmitted directly to us via email (to info@doctorvidya.com). We do not store form submissions in a server-side database. Your data is not retained on any third-party server as a result of submitting this form.

Emails received are retained only for the duration necessary to respond to your enquiry and manage your appointment. We periodically review and delete emails that are no longer required.

We do not sell, rent, or share your personal data with any third party for commercial purposes. Your information is used exclusively to provide you with medical consultation services.

We may share information with other healthcare providers (such as specialists) only with your explicit consent and only when medically necessary (for example, when providing a referral).

This website may use Google Analytics to understand how visitors interact with the site. Google Analytics uses cookies — small text files stored on your device — to collect anonymous, aggregated data such as pages visited, time spent on the site, and the geographic region of visitors.

No personally identifiable information is sent to Google Analytics. IP addresses are anonymised before processing.

You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on.

Under India's Digital Personal Data Protection Act 2023, you have the right to:

• Access — request a summary of personal data we hold about you
• Correction — request correction of inaccurate personal data
• Erasure — request deletion of your personal data where it is no longer required
• Grievance redressal — raise a complaint if you believe your data has been mishandled

To exercise any of these rights, please contact us at info@doctorvidya.com. We will respond within 30 days.

We take reasonable technical and organisational precautions to protect your personal data from unauthorised access, loss, or misuse. The website uses HTTPS encryption for all data transmission. Email communications containing personal data are handled with care and are not forwarded unnecessarily.

However, no method of electronic transmission is 100% secure. If you are sending sensitive health information, we recommend using WhatsApp (end-to-end encrypted) or calling the clinic directly.

This website is not directed at children under 18. We do not knowingly collect personal data from minors. If a child's medical appointment is being arranged, we ask that a parent or guardian submit the form on their behalf.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will reflect the most recent revision. Continued use of the website after an update constitutes acceptance of the revised policy.